Dealing with Difficult People: Communication Styles and Conflict Resolution

Description

The modern workplace continues to change, impacted by multiple generations and a strong emphasis on individualization. How do you deal with all the differences? Do you know what your communication style is? Do you think about the communication style of others? This workshop identifies behavioral differences and styles of communication offering strategies to turn conflict into cooperation. The workshop will cover: • Who are Difficult People? – Differences – Behavioral Profiles – Communication Styles • Ways to deal with Difficult People – Strategies and how to apply them This webinar is presented by Deirdre Pattillo, SPHR, SHRM-SCP - UTSA SBDC Center for Government Contracting. (See bio below.) *Hosted by the UTRGV SBDC with promotional support from participating resource partners, including the Brownsville Chamber of Commerce; Consulate of Mexico in McAllen; Economic Development Corporation of Weslaco; Edinburg Chamber of Commerce; Elsa Economic Development Corporation; Greater Alton Chamber of Commerce; Greater Pharr Chamber of Commerce; Greater Mission Chamber of Commerce; Harlingen Economic Development Corporation; Hidalgo Economic Development Corporation; Palmview Chamber of Commerce; Rio Grande City Economic Development Corporation; Rio Grande City Greater Chamber of Commerce; Rio Grande City Public Library; Rio Grande Valley Hispanic Chamber of Commerce; San Benito Chamber of Commerce; South Padre Island Chamber of Commerce; Starr County Industrial Foundation; and Weslaco Area Chamber of Commerce & Visitors Center.